Tech Support Please!, Regina Berg, Librarian, Brooks High School

This has been an intense year of: try something new, trial and error, and ask questions! I’m learning to let go, go with the flow and most of all rely on the expertise of others (including the fabulous librarians of CPS).

There were some initial problems with our Apple ID and account.  Nathan Campbell, who is a godsend, helped straighten things out and then made arrangements with OTS for Apple downloads during the school day. He stayed with us until the problems were solved. Amazing man.

The Tech Coordinator here at Brooks, Gian-Luca Ferme, has been an incredible support for me. Together we worked through the ID issues, set up our new syncing station and learned the intricacies of the VPP. Whenever I need him to troubleshoot, he is only a text away. Our iPads are now connected to a new printer and the Chromebooks are not far behind.

Then there are my teachers. I couldn’t ask for a more supportive, innovative group. So here’s to you: Ms. David, Mr. Hazzard, Ms. Lufrano, and Ms. Gillick (English), and Ms. Kennedy (Science). You have served willingly, shared graciously, and often with laughter. We have laid the groundwork for our work together next year. Thank you, all!!